Refund Policy

Refund Policy

Certainly, here are some common conditions under which refunds will not be given after the payment has been made:

1. Software Download or Activation: No refunds will be given after the software has been downloaded or activated. Once the user has received access to the software, it is assumed that they have accepted it as is.

2. User Violations: Refunds are typically not provided if the user has violated the terms of use, such as using the software for illegal purposes, attempting to reverse-engineer the software, or sharing their license with unauthorized users.

3. **Change of Mind**: No refunds are given simply because the user has changed their mind or no longer wants to use the software. This is often stated as a non-refundable condition in many software refund policies.

4. Customization and Services: In cases where the software has been customized, configured, or services have been provided to meet the user's specific requirements, refunds may not be applicable for the service component.

5. Third-Party Purchases: If the software was purchased through a third-party distributor or reseller, refunds are typically subject to the policies of that distributor or reseller.

6. Abuse of Refund Policy: Refunds are usually not provided if there is evidence of abuse of the refund policy, such as repeated refund requests for the same software or fraudulent refund claims.

Cancellation Policy

This Cancellation Policy outlines the terms and conditions governing the cancellation of subscriptions or services provided by Xsellence Bangladesh Limited, a software solutions provider registered in Bangladesh.

1. Subscription Cancellation

1.1. Subscription Term: Our POS software subscriptions may have varying terms. You may cancel your subscription at any time during the subscription term. Please note that different subscription plans may have different cancellation terms, and it is your responsibility to review your specific plan's terms.

1.2. Cancellation Request: To request the cancellation of your subscription, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. Please provide your account information and the reason for cancellation.

2. Cancellation Process

2.1. Account Access: Upon your cancellation request, we will deactivate your access to the software at the end of your billing cycle or subscription term, as applicable.

2.2. Data: We are not responsible for preserving or providing access to your data after the cancellation of your subscription. Please ensure you back up any critical data before initiating cancellation.